Privacy Policy
Last updated: May 2026
Overview
Pakenham Gutter Cleaning (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and handle your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
By using our website at pakenhamguttercleaning.com.au or submitting your details through our contact form, you agree to the terms of this Privacy Policy.
What Information We Collect
We may collect the following personal information when you contact us, request a quote, or use our website:
- Your full name
- Phone number
- Email address
- Suburb or home address (for quoting purposes)
- Details about the service you’re enquiring about
- How you heard about us
We only collect information that is necessary to provide our services and respond to your enquiry.
How We Collect Your Information
We collect your personal information in the following ways:
- When you fill out and submit our contact or quote request form
- When you call or text us directly on 0401 263 813
- When you email us at Info@clearlineco.com.au
- Through website analytics tools such as Google Analytics
How We Use Your Information
The information we collect is used solely for the following purposes:
- To contact you regarding your quote or service enquiry
- To schedule and confirm appointments
- To send follow-up messages related to your service
- To improve our website and customer experience through analytics
- To comply with any legal obligations
We do not use your personal information to send unsolicited marketing material without your consent.
Who We Share Your Information With
Pakenham Gutter Cleaning does not sell, trade, or rent your personal information to third parties.
We may share your information with trusted third-party service providers solely to operate our business, including:
- Google Analytics — website traffic and behaviour analysis
- Google Ads — advertising performance tracking
- Meta (Facebook/Instagram) — advertising and audience analytics
- WPForms or similar — contact form processing
These providers are required to handle your data securely and in accordance with applicable privacy laws.
Cookies and Website Tracking
Our website may use cookies and similar tracking technologies to analyse website traffic and improve your experience. This may include tools such as Google Analytics and Meta Pixel.
You can disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of some parts of our website.
How We Store Your Information
Your personal information is stored securely. We take reasonable steps to protect it from misuse, loss, unauthorised access, modification, or disclosure. Information is only retained for as long as necessary to fulfil the purpose for which it was collected or as required by law.
Your Rights
Under the Australian Privacy Act, you have the right to:
- Request access to the personal information we hold about you
- Request that we correct any inaccurate or outdated information
- Request that we delete your personal information, where applicable
- Opt out of any marketing communications at any time
To exercise any of these rights, please contact us using the details below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date. We encourage you to review this page periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Pakenham Gutter Cleaning 📞 0401 263 813 📧 Info@clearlineco.com.au 📍 Pakenham, Victoria, Australia